Privacy Policy

1. Introduction

Chittamma Ruchulu ("we", "us", or "our") operates the website chittammaruchulu.org. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order. Please read this policy carefully. By using our site, you agree to the terms described below.

2. Information We Collect

We may collect the following personal information:

• Full name, email address, phone number, and delivery address when you place an order.
• Payment information processed securely via Razorpay. We do not store your card details.
• Information you provide via contact, catering enquiry, or newsletter forms.
• Browsing data such as IP address, browser type, and pages visited (via server logs and analytics).

3. How We Use Your Information

• To process and fulfill your orders and send order confirmations.
• To communicate with you about your order status or enquiries.
• To send promotional emails or newsletters (only if you have opted in).
• To improve our website and customer experience.
• To comply with legal obligations under Indian law.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping partners (e.g., Shiprocket, Delhivery) solely to deliver your orders.
• Payment gateways (Razorpay) to process transactions securely.
• Government authorities if required by law or court order.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure databases (Supabase), and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies and local storage to maintain your cart session and improve your browsing experience. You can disable cookies in your browser settings, but this may affect the functionality of the website.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at contact@chittammaruchulu.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes your acceptance of the revised policy.

9. Contact Us

For privacy-related concerns, contact us at:
Chittamma Ruchulu
Hyderabad, Telangana, India — 501505
Email: contact@chittammaruchulu.com
Phone: +91 78429 24883